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Support, FAQs & Compatibility

Got Questions? We've Got Answers.

Customer support representative providing alarm monitoring and home security support
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Frequently asked questions

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Reach out to our support team using our contact form. Choose your preferred response method - email, text, or phone call - and we’ll get back to you in the way that suits you best.

Alarm.com Compatible Alarm Systems

Below is a list of supported security systems, including default installer codes and instructions for locating your panel's IMEI. We support a wide range of alarm systems from manufacturers such as Qolsys, DSC, 2GIG, Interlogix, and Alarm.com. Most security systems are compatible with our monitoring services provided they are not currently registered to another Alarm.com account.

 

If you're unsure whether your system is compatible, review the supported panels below or visit Alarm.com's device directory for additional hardware information.

2GIG Edge touchscreen security and smart home panel

2GIG Edge

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1. Tap System Settings.
2. Enter the installer code or master code.
3. Tap System Tests.
4. Tap Cell Radio Test & Status.
5. The IMEI will be listed as the serial number.

Installer code: 1561
Master Code: 1111

Alarm.com LTE Hub wireless home security system

Alarm.com LTE Hub

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1. Locate the back of the device.
2. The IMEI is printed on the label.

DSC PowerSeries alarm system keypad and control panel

DSC PowerSeries

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1. Open the panel and locate the cellular module.
2. The IMEI is printed on the module label (SN/IMEI).

Installer code: 5555
Master Code: 1234

2GIG GC2 home security control panel

Interlogix Simon XTi-5

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1. Tap System Settings.
2. Scroll to Programming, then tap Enter.
3. Enter the installer code.
4. Tap Interactive Services.
5. Tap Module Status.
6. The IMEI will be listed as the serial number.

Installer code: 4321
Master Code: 1234

Qolsys IQ4 Hub smart home security control panel IQ5 Hub

Qolsys IQ4/5 Hub

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1. Flick down to open the menu, then tap Settings.
2. Tap Advanced Settings.
3. Enter the installer code, dealer code or master code.
4. Tap About.
5. Tap Cellular.

Installer code: 1111
Dealer Code: 2222
Master Code: 1234

2GIG GC2 home security control panel

2GIG GC2 / GC2e

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1. Tap the GoControl logo in the top right corner.
2. Tap Radio Status.
3. The IMEI will be listed as the serial number.

Installer code: 1561
Master Code: 1111

Alarm.com Smart Gateway smart security and automation hub

Alarm.com Smart Gateway

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1. Locate the back of the device.
2. The IMEI is printed on the label.

Interlogix Simon XT wireless alarm system control panel

Interlogix Simon XT

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1. Press and hold [1] for 10 seconds.
2. The IMEI will be displayed on the screen.

Installer code: 4321
Master Code: 1234

Qolsys IQ Panel 2 Plus wireless security system

Qolsys IQ 2+

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1. Flick down to open the menu, then tap Settings.
2. Tap Advanced Settings.
3. Enter the installer code, dealer code or master code.
4. Tap About.
5. Tap Cellular.

Installer code: 1111
Dealer Code: 2222
Master Code: 1234

2GIG GC3 security system touchscreen control panel

2GIG GC3 / GC3e

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1. Tap System Settings.
2. Enter the installer code or master code.
3. Tap Cell Radio Swap.
4. Tap Radio Test.
5. The IMEI will be listed as the serial number.

Installer code: 1561
Master Code: 1111

DSC PowerSeries Neo security system keypad and control panel

DSC Neo

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1. Press and hold [1] for 10 seconds.
2. The IMEI will be displayed on the screen.

Installer code: 5555
Master Code: 1234

Interlogix Simon XTi home security touchscreen panel

Interlogix Simon XTi

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1. Tap System Settings.
2. Scroll to Programming, then tap Enter.
3. Enter the installer code.
4. Tap Interactive Services.
5. Tap Module Status.
6. The IMEI will be listed as the serial number.

Installer code: 4321
Master Code: 1234

Qolsys IQ Panel 4 touchscreen home security system IQ Panel 5

Qolsys IQ Panel 4/5

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1. Flick down to open the menu, then tap Settings.
2. Tap Advanced Settings.
3. Enter the installer code, dealer code or master code.
4. Tap About.
5. Tap Cellular.

Installer code: 1111
Dealer Code: 2222
Master Code: 1234

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