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Community Forum

Ask questions, share solutions, and learn from other True-Link customers and staff.

What does ‘Communication Failure’ mean?

True-Link Support

January 26, 2026

It means the panel can’t reach Alarm.com (internet/cellular). Check internet first, then power-cycle the panel. If it persists, we can check signal/cell path settings.

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Riley

January 28, 2026

Mine started after a power outage.

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