Support, FAQs & Compatibility
Got Questions? We've Got Answers.
Frequently Asked Questions
Alarm.com lets you manage your security system, cameras and smart home devices through one app. You can arm and disarm your system, receive alerts, view cameras and control compatible devices from your phone.
To switch to True-Link, ask your current provider to release your system from their Alarm.com account, then purchase a True-Link plan and we’ll activate it.
You can check panel compatibility and use our panel status checker before purchasing here:
https://www.true-link.ca/compatible-panels
In many cases, yes. Check our Compatible Alarm Panels directory to see whether your system is supported. If it’s registered to another Alarm.com provider, they must release it before activation.
https://www.true-link.ca/compatible-panels
With self-monitoring, you receive alarm notifications through Alarm.com and contact emergency services yourself if needed. Professional monitoring adds a 24/7 monitoring station that responds to alarm signals and can contact emergency services on your behalf.
Yes. Sign up for a plan first. If your system isn’t ready, select “I don’t have a system” during account setup. Your plan will be paused until activation, and you can use the member discount to purchase your equipment.
Check Your Alarm Panel
Not sure if your existing alarm panel is compatible with Alarm.com?
We support a wide range of security systems from Qolsys, DSC, 2GIG, Interlogix, and other manufacturers. Browse our compatible panel directory to find your system and see the information you'll need to activate it with True-Link.
Already have your panel?
You can also check its current Alarm.com registration status before getting started.