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Welcome to the Support Center

Got Questions? We've Got Answers.

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Frequently asked questions

We’re Here to Help - Your Way.

Reach out to our support team using our contact form. Choose your preferred response method—email, text, or phone call—and we’ll get back to you in the way that suits you best.

Compatible Security Panels

See below for a list of supported alarm panels, IMEI instructions, and learn how to initiate a communications test.

Alarm.com also has a device directory you can check out here https://alarm.com/hardware

Alarm.com is compatible with most security alarm panels, as long as they are not actively registered to another account.
Use this form to check the registration status of your panel.

What's this?

Each panel has a unique identification number that is used for activation with Alarm.com. For help finding your panel's IMEI, see below.

Qolsys IQ Panel 4

Qolsys IQ Panel 4

Qolsys IQ Panel 4

Find IMEI / Communications Test
1. Flick down to open the menu, then tap Settings.
2. Tap Advanced Settings.
3. Enter the installer code, dealer code or master code.
4. Tap System Tests.
5. Tap Cellular Tests. The IMIE will be listed on this page.
6. Click Start to initiate the cellular test.

Default Codes
I
nstaller code: 1111
Dealer Code: 2222
Master Code: 1234

IQ4 Hub.jpg

Qolsys IQ 4 HUB

Instructions ⌵

1. Flick down to open the menu, then tap Settings.
2. Tap Advanced Settings.
3. Enter the installer code, dealer code or master code.
4. Tap System Tests.
5. Tap Cellular Tests. The IMIE will be listed on this page.
6. Click Start to initiate the cellular test.

Default Codes ⌵

Installer code: 1111
Dealer Code: 2222
Master Code: 1234

IQ Panel 2+.jpg

Qolsys IQ panel 2 / 2+

Instructions ⌵

1. Flick down to open the menu, then tap Settings.
2. Tap Advanced Settings.
3. Enter the installer code, dealer code or master code.
4. Tap System Tests.
5. Tap Cellular Tests. The IMIE will be listed on this page.
6. Click Start to initiate the cellular test.

Default Codes ⌵

Installer code: 1111
Dealer Code: 2222
Master Code: 1234

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