Return & Refund Policy

Returns

Products purchased from True-Link may be returned within 30 days of delivery, provided the product is new, unused, and in its original, unopened packaging.

Products that have been opened, installed, activated, used, damaged, or are missing their original packaging are generally not eligible for return or exchange.

Before returning any product, please contact True-Link to obtain return authorization and return instructions. Unauthorized returns may be delayed or refused.

Exchanges

Eligible products may be exchanged within 30 days of delivery provided the product is new, unused, and in its original, unopened packaging.

If you would like to exchange a product for a different product, please contact us before sending it back. We will provide instructions for completing the exchange and advise you of any difference in price.

Customers are responsible for return shipping costs and any applicable shipping costs for the replacement product when the exchange is requested due to a change of mind, ordering the wrong product, or another reason not caused by True-Link.

If the product received is defective, damaged in transit, incorrect, or otherwise not what was ordered, please contact us before returning it. True-Link will work with you to resolve the issue and, where applicable, cover reasonable return and replacement shipping costs.

Refunds

Once an eligible return has been received and inspected, True-Link will process the refund within 2 business days.

Refunds are issued to the original payment method. Depending on the payment provider or financial institution, it may take additional time for the refund to appear on the customer's account. Customers should generally allow up to 10 business days for the refund to be received.

Original shipping charges are non-refundable, except where the return is required because the product was defective, incorrect, damaged in transit, or the result of an error by True-Link.

Return shipping costs are the customer's responsibility unless the product was defective, damaged in transit, incorrect, or the return is otherwise due to an error by True-Link.

Defective or Incorrect Products

If you receive a product that is defective, damaged, or different from what you ordered, please contact us as soon as possible and before returning the product.

We may request photographs, product information, or other details to help determine the appropriate resolution. Depending on the circumstances, True-Link may provide a replacement, exchange, repair, or refund.

Products that are defective may also be covered by the manufacturer's warranty. Warranty claims may be handled through True-Link or directly through the manufacturer, depending on the product and applicable warranty terms.

Manufacturer Warranties

Many products sold by True-Link are covered by a manufacturer's warranty. Warranty terms, coverage, duration, and claim procedures vary by manufacturer and product.

Manufacturer warranties are separate from True-Link's voluntary return and exchange policy. Warranty claims are subject to the applicable manufacturer's terms and procedures.

Products That Cannot Be Returned

Unless required by applicable law or covered by a defective-product or warranty claim, products are not eligible for return or exchange if they have been:

Opened
Installed
Activated
Used
Damaged
Modified
Returned without their original packaging or required components

Please contact True-Link before returning any product. We will provide the appropriate return address and instructions based on your specific order.

Returns should not be shipped to an address shown on a product package, invoice, or manufacturer's documentation unless True-Link has specifically instructed you to do so.