Question 1

Can I activate my existing alarm system with True-Link?

Accepted Answer

Yes. If you already have a compatible alarm system, you can use your existing equipment with True-Link instead of purchasing a new system. We support a wide range of Qolsys, DSC, 2GIG, Interlogix, and Alarm.com systems. Your system must be compatible with Alarm.com and available for activation.

Question 2

Do I need a technician to activate my alarm system with True-Link?

Accepted Answer

No. True-Link provides remote activation and support, so there is no requirement for an in-person technician. If your system is already installed and compatible with Alarm.com, we can typically activate it remotely. We can also help you determine whether your existing equipment is compatible before you sign up.

Question 3

Does my alarm system need to be released by my previous provider?

Accepted Answer

Yes. If your system is currently registered to another Alarm.com provider, that provider will need to release the system before it can be activated with True-Link. Once the system has been released, we can proceed with the activation.

Question 4

How do I switch my Alarm.com service to True-Link?

Accepted Answer

Switching is usually straightforward. First, contact your current Alarm.com provider and request that your system be released from their account. Once it has been released, sign up for a True-Link plan and provide the requested information about your system. We can then activate your existing equipment with True-Link.

Question 5

Where can I find the IMEI number for my alarm panel?

Accepted Answer

The location of the IMEI depends on your alarm panel. For most compatible panels, the IMEI can be found through the panel's settings or cellular/radio information. Some systems have the IMEI printed directly on the cellular module or device. See our Device Compatibility section for model-specific instructions.

Question 6

Can I self-monitor my alarm system with True-Link?

Accepted Answer

Yes. True-Link offers self-monitoring through Alarm.com. With a self-monitored plan, alarm and system notifications are sent directly to you through the Alarm.com app, rather than being handled by a professional monitoring centre. You remain responsible for deciding how to respond to an alarm or emergency.

Switch Your Alarm.com Service Provider

Already Using Alarm.com?

How Switching to True-Link Works

Keep the Alarm.com Experience You Already Know

Choose How You Want to Monitor Your System

Self-Monitoring

Professional Monitoring

Frequently asked questions

Can I activate my existing alarm system with True-Link?

Do I need a technician to activate my alarm system with True-Link?

Does my alarm system need to be released by my previous provider?

How do I switch my Alarm.com service to True-Link?

Where can I find the IMEI number for my alarm panel?

Can I self-monitor my alarm system with True-Link?

Ready to Switch to True-Link?

Switch Your Alarm.com Service Provider

Already Using Alarm.com?

How Switching to True-Link Works

Keep the Alarm.com Experience You Already Know

​Choose How You Want to Monitor Your System

Self-Monitoring

Professional Monitoring

Frequently asked questions

Can I activate my existing alarm system with True-Link?

Do I need a technician to activate my alarm system with True-Link?

Does my alarm system need to be released by my previous provider?

How do I switch my Alarm.com service to True-Link?

Where can I find the IMEI number for my alarm panel?

Can I self-monitor my alarm system with True-Link?

Ready to Switch to True-Link?

Choose How You Want to Monitor Your System