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How Switching to True-Link Works
Switching your Alarm.com service can be straightforward. Once your existing system is eligible for transfer, we can activate your service remotely.
STEP 1
Ask Your Current Provider to Release Your System
STEP 2
Choose Your True-Link Plan
STEP 3
Get Activated
Contact your current Alarm.com provider and request that your system be released from their account.
Select the True-Link Alarm.com plan that fits your needs and complete your subscription online.
Once your system has been released, True-Link can activate your Alarm.com service remotely using your existing compatible equipment.
Keep the Alarm.com Experience You Already Know
If you're happy with Alarm.com but want to change service providers, switching to True-Link may allow you to keep using the same Alarm.com platform and compatible equipment. You'll continue to use the Alarm.com app to manage your security system while receiving service from True-Link.
Choose How You Want to Monitor Your System
Whether you prefer to manage your system yourself or have professional monitoring support, True-Link gives you flexible Alarm.com options to fit your needs.
Self-Monitoring
Manage your security system through the Alarm.com app. Receive alerts, control your system remotely, and stay connected without monthly professional monitoring.
Professional Monitoring
Add 24/7 professional monitoring for added peace of mind, with trained monitoring professionals ready to respond to alarm events.
Frequently Asked Questions
To switch to True-Link, ask your current provider to release your system from their Alarm.com account, then purchase a True-Link plan and we’ll activate it.
You can check panel compatibility and use our panel status checker before purchasing here:
https://www.true-link.ca/compatible-panels
In many cases, yes. Check our Compatible Alarm Panels directory to see whether your system is supported. If it’s registered to another Alarm.com provider, they must release it before activation.
https://www.true-link.ca/compatible-panels
Yes. Sign up for a plan first. If your system isn’t ready, select “I don’t have a system” during account setup. Your plan will be paused until activation, and you can use the member discount to purchase your equipment.
Yes. You can install a compatible system yourself, and we provide remote setup guidance and activation support.
Yes. You don’t need to purchase your equipment from True-Link. It must be compatible with Alarm.com and released from any previous provider before activation.
Yes. If your system is registered to another Alarm.com provider, they must release it before we can activate it with True-Link.
Yes. With a self-monitored plan, you receive alarm notifications through Alarm.com and decide how to respond, including contacting emergency services if needed.
Check your panel’s settings or the label on its cellular communicator. Visit our Compatible Alarm Panels directory for instructions specific to your model.
https://www.true-link.ca/compatible-panels
No. If your system is already installed and compatible with Alarm.com, we can typically activate it remotely without a technician visit.
No. True-Link provides remote setup, activation and support across Canada. We do not offer in-person installation or service visits.
